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Removals in Somerset Terms & Conditions

These conditions set out the terms of the contract between the Removal and/or Storage Contractor (Range Relocations) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor. We Limit or Exclude Our liability for loss and damage under clauses 3, 4, 9, 9.1, 9.2, and 11. It is your responsibility to arrange adequate comprehensive insurance cover against all insurable risks for the full replacement value to cover your goods or premises whilst being removed/in transit or in storage.

1.0 Interpretation

1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer. “Goods” means the goods being removed and/or stored.

2.0 Quotations

2.1 Quotations include Value Added Tax but do not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.

2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-

2.2.1 If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date

2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control

2.2.3 We have to collect or deliver Goods above the first upper floor

2.2.4 We supply any additional services

2.2.5 Any jobs without previous quote will be charged at an hourly rate of £150+vat per staff member per hour. Same applies with any waiting that is out of our control such as waiting for keys or a client not being ready.

2.2.6 Access to the collection or delivery point is inadequate or the approach is unsuitable for our Vehicles.

2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges

2.3 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.

2.4 Loading Distances: Anything over 10 metres, is charged at £30 a metre.

2.5 Calls and moves may be recorded for monitoring and training purposes

2.6 If we pack we must unpack to be covered by Insurance the same applies with wrapping

3.0 Work excluded from our quotations

Unless previously agreed in writing we will not:

3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments

3.2 Disconnect or reconnect appliances, fittings or equipment.

3.3 Remove or lay fitted floor coverings.

3.4 Take down or re-hang curtains, blinds or other window coverings.

3.5 Move night storage heaters unless they are dismantled.

3.6 Move or store any items excluded under Clause 4.

3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings

3.8 Clear driveways or other access areas (at either collection or delivery address) from snow or ice or other materials.

4.0 Excluded Property

The following items are specifically excluded from this contract and will not be removed: –

4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.

4.2 Potentially dangerous, damaging or explosive items.

4.3 Goods likely to encourage vermin or other pests or to cause infection.

4.4 Refrigerated or frozen food or drink.

4.5 Any animals and their cages or tanks including pets, birds or fish.

4.6 Cars, boats and caravans.

4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives. Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods, which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7. 4.8 Breakage of owner packed property unless the box or container shows signs of external Damage

5.0 Customer’s responsibility

It is your sole responsibility to:-

5.1 Arrange adequate comprehensive insurance cover against all insurable risks for the full replacement value to cover your goods or premises whilst being removed/in transit or in storage as our liability is limited or excluded under clauses 3, 4, 9, 9.1, 9.2, and 11.

5.2 Declare to us the proper value of the Goods.

5.3 Obtain at your expense all documents necessary for the removal to be completed.

5.4 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.

5.5 Prepare adequately and stabilise all appliances prior to their removal 5.6 Arrange to return any packaging on Loan to you from Range Relocations Limited to our depot address at your expense within 14 working days of removal. If the loaned items Are not returned, Range Relocations reserve right to invoice you for the un-returned Items appropriately. Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.

5.6 When opting to self pack, everything needs to be ready on arrival in REMOVAL BOXES only. Anything deemed not suitable to move will result in refusal.

6.0 Ownership of the goods

By entering into this contract you confirm to us that:-

6.1 The Goods are your own property; or

6.2 You have the authority of the owner of the property to make this contract in respect of the Goods. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

7.0 Postponements/Cancellations

7.1 If you postpone or cancel this contract we may charge according to how much notice You provide prior to the agreed removal date:- If you cancel your move for any reason prior to 28 days to your move we reserve the right to retain 50% for loss of business. If you cancel your move for any reason between 10 and 15 working days before the removal was due to start we reserve the right to retain 75% of the Removal charge.  If you cancel  your move for any reason between 5 to 9 working days before the removal was due to start: we reserve the right to retain 100% of the removal Charge.

7.2 Condition 7.1 will not apply if you elect to take any removal postponement/cancellation protection waiver for which we have quoted.

7.3 If packing day is cancelled within 7 days, 50 boxes minimum will need to be paid for.

7.4 Each box supplied & packed by Range Relocations will be charged at £15+vat inclusive of all materials.

8.0 Payment of Removal Charges

Unless you have our written agreement to the contrary you must pay a non-refundable deposit of no less than 50% at time of booking and the remaining balance of our charges to be paid 7 days prior to removal date or storage so we have cleared funds in advance of the Removal or storage. Unless we agree otherwise, you may not withhold any part of the agreed price. Interest at 2% per month calculated on a daily basis, is charged on all Overdue accounts. We reserve the right to terminate this contract if payment is not received before the Removal date, and not to carry out any services quoted for. Failure to comply with our Payment terms will also mean that we will not insure our liability for the goods.

9.0 Our liability for loss or damage

9.1 Restricted liability

9.1.1 If you do not provide us with a declaration of value of your goods or you do not require us to

9.1.2 Accept Regular Liability pursuant to clause 9.2 below, then in the event that we lose or damage your goods through our negligence or our breach of contract, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. 9.1.3 We may choose to repair or replace the damaged or lost item. However if we choose the 9.1.4 Repair the item we will not be liable for any depreciation in value.

9.1.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to Deliver the goods if it is caused by any of the following circumstances:

9.1.4 Fire howsoever caused.

9.1.5 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, Terrorism, rebellion and/or military coup, act of God, industrial action or other such events Outside our reasonable control.

9.1.6 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

9.1.7 Cleaning, repairing or restoring unless we did the work.

9.1.8 Moth or vermin or similar infestation.

9.1.9 Electrical or mechanical derangement to any appliance, instrument or equipment unless there Is evidence of external impact 9.1.10 Additionally we will not be liable for any loss of or damage to:

9.1.11 Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other Container not both packed and unpacked by us.

9.1.12 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility.

9.1.13 Goods, which have a relevant proven, defect or are inherently defective.

9.1.14 Animals and their cages or tanks including pets, birds or fish.

9.1.15 Plants.

9.1.16 Refrigerated or frozen food or drink.

9.1.17 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the goods.

9.2 Regular Liability

9.2.1 If you provide us with a declaration of the value of your goods and you agree to pay an additional charge the amount of our liability to you will be as follows: In the event of loss or damage caused by our negligence or breach of contract, our liability to you will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the goods immediately prior to their loss or damage but subject to a maximum liability of £30,000 (unless we have agreed a higher amount with you) Where the lost or damaged item is part of a pair or a set, our liability to you, where it is assessed to be the cost of replacement of that item, it is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

9.3 Any liability under clause 9.1 or 9.2 above is expressly subject to all or any other applicable exclusions set out elsewhere in this agreement

10.0 Delays in transit

10.1 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.

10.2 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

10.3 We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of our obligations under this agreement if such delay or failure results from events, circumstances or causes beyond our reasonable control including but not limited to adverse weather conditions. In such circumstances we shall be entitled to a reasonable extension of time for performing such obligations, provided that if the period of delay or nonperformance continues for 4 weeks then you may terminate this agreement, without penalty by giving not less than 7 days written notice to us.

10.3.1 In the event that the agreement is terminated under clause 10.3 and we have part performed any of our obligations under this agreement, including but not limited to a completed or part-completed packing service and/or any storage requirement, any charges incurred by us at the time of your termination under clause 10.3 shall become chargeable in accordance with our standard rates applicable at the time.

10.3.2 In the event of termination under clause 10.3, any monies already paid will be refunded save that we reserve the right to set off such sums as are due to us under clause 10.3.1.

10.3.3 We shall not be liable for any costs or charges you incur as a result of the termination of the agreement under clause 10.3.

11.0 Damage to premises

We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing.

12.0 Time limits for claims

We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing by recorded delivery post or email WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing. Day one of seven to start the day after either their collection by you or delivery by us to their destination.

13.0 Our rights to withhold or dispose of goods

We have a legal right to withhold or (subject to complying with the notice procedure in condition 16.6) ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.

14.0 Disputes

14.1 If there is a dispute arising from this agreement which cannot be resolved either you or we may refer it to a Conciliation Service.  A referral of any matter to the Guild by us does not affect your right to pursue the matter through the Court.

14.2 If any verbal or physical threats are made the job will be cancelled with no refunds being made.

15.0 Sub-contracting the work

15.1 We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.

15.2 If we sub-contract these conditions will still apply in full.

16.0 Storage Services Terms & Conditions

Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you also read our privacy policy. We may at any time make changes to this site and the details displayed on it (including prices).

16.1 Conditions for the storage of Goods

In these terms and conditions, the following words have the following meanings:

Access Hours

the hours we permit access to the Unit (as displayed on site).

This Agreement

these conditions and the information set out in Part 1 of this Agreement

Business Customer

A customer who is not a domestic customer

Commencement Date

the date specified in Part 1 of this Agreement


the amount specified in Part 1 of this Agreement

Domestic Customer

Any natural person who is acting for purposes which are outside his trade or profession

Due Date

From the date specified in Part 1 of this Storage Agreement and the corresponding date in each period specified in Part 1 of this Agreement or the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.

End Date

the date specified in Part 1 of this Storage Agreement or the date of termination of this Agreement in accordance with Condition 16.23 or 16.24

The Goods

Anything you store in the Unit at any time during this Agreement

Our Fees

the amount specified in Part 1 of this Storage Agreement (which does not include Insurance).

Prompt Payment

In respect of payment of each and every sum due under the Agreement, payment on the Due Date and in respect of any sum being due under any other agreement between You and us, payment within seven days of that sum being demanded in writing.  In the event of failure of payment of storage fees after 7 days, 100% of your storage deposit will be taken to cover administrative costs unless alternative written arrangements are in place.  Non payment of storage fees, will incur a daily compound penalty of 5% per day.


the premises on which the Unit is situated


the storage unit specified in Part 1 of this Storage or any alternative storage unit we may specify under Condition 16.11

We, us, our

(relevant storage company – e.g. Range Relocations)

You, Your 

the customer named in the Agreement

16.2 You may have other rights granted to You by law in addition to those set out in these Terms and Conditions, which we may not exclude. These Terms and Conditions do not affect those other rights granted by law. If you wish to obtain further information about your rights, you should speak to your local Citizen’s Advice Bureau or Trading Standards Office.

16.3 So long as Our Fees are paid up to date, we will allow you (but no other person)

To use the Unit for the storage of Goods in the Unit in accordance with this Agreement from the Commencement Date until this Agreement is terminated; and

To have access to the Unit at any time during the Access Hours for the purposes of depositing, removing, substituting or inspecting the Goods and Your regular inspection of the Unit for damage or unsuitability for the Goods. No access to the Unit will be permitted for any other purposes or outside Access Hours. We will try to provide advance warning of changes in Access Hours by notices on Site, but we reserve the right to change Access Hours to other reasonable Access times at any time without giving any prior notice. You will be entitled to terminate the Agreement with immediate effect with no penalty if Your Access Hours are reduced.

16.4 Only You and persons authorised in writing or accompanied by you will be allowed to have access to the Unit. You are responsible for the actions of anyone that you authorise to access the Site and for anyone that you allow to accompany you on to the Site. You may withdraw any authorisation at any time but the withdrawal will not be effective until we receive it in writing. We may ask for proof of identity from you or any other person at any time (although we are not obliged to do so) and we may refuse access to any person (including you) who is unable to provide satisfactory proof of identity. We may refuse you access at any time if we consider in our reasonable discretion that the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents will be put at risk.

16.5 You are responsible for providing a secure padlock for the Unit and You must ensure that the Unit is locked so as to be secured from unauthorised entry at all times when you are not in the Unit. We will not be responsible for locking any unlocked Unit or for looking after your key. You should not leave your key with or permit access to Your Unit to any person other than someone authorised by you and subject to your control and if you do so, you do so at your own risk.

16.6 You will permit us and our agents and contractors to enter the Unit and if necessary we may break the lock to gain entry:-

If we give You not less than seven days’ notice so that we may inspect the Unit or carry out repairs, maintenance and alterations to it or any other unit or part of the Site; 5.2. at any time without notifying You:-

If we reasonably believe that the Unit contains any items described in Condition 8 or is being used in breach of Condition 9 or such entry is effected incidental to the exercise of our powers pursuant to storage clause 18;

If we are required to do so by the Police, HMRC, Fire Services, Local Authority or by a Court Order;

For any purpose including that in Condition 5.1 if we believe it is necessary in an emergency;

To obtain access in accordance with Conditions 11 and 17;

To prevent injury or damage to persons or property; or

For the purpose of checking whether the Unit contains any items described in Condition 8 or if we reasonably consider that such entry is necessary to ascertain whether action needs to be taken to prevent injury or damage to persons or property.

16.6  You confirm that throughout this Agreement, the Goods in the Unit from time to time are Your own property or that the person who owns or has an interest in them has given You irrevocable authority to store the Goods in the Unit on the terms and conditions in this Agreement and that You act as a duly authorised agent of any such person. You will pay any costs we incur or claims made against us if this is not true.

16.7 We may refuse to permit You to store any Goods or require You to collect any Goods from the Unit if in our reasonable opinion the safety of any person on the Site, or the security of the Unit or its contents, or other units or their contents would be put at risk by the storage or continued storage of any such Goods.

16.8 You must not store (and you must not allow any other person to store) any of the following in the Unit:-

16.9 Food or perishable goods unless securely packed so that they are protected from and do not attract vermin;

Birds, fish, animals or any other living creatures;

Combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents;

Firearms, explosives, weapons or ammunition;

Chemicals, radioactive materials, biological agents;

Toxic waste, asbestos or other materials of a potentially dangerous nature;

Any item which emits any fumes, smell or odour;

Any illegal substances, illegal items or goods illegally obtained; 8.9.compressed gases.

16.10 You must not (and you must not allow any other person to):-

Use the Unit or do anything on the Site or in the Unit which may be a nuisance to us or the users of any other unit or any person on the Site;

Use the Unit as offices or living accommodation or as a home or business address and not use the address of the Site or the Unit for receiving or sending mail;

Spray paint or do any mechanical work of any kind in the Unit; 9.4. Attach anything to the internal or external surfaces of the Unit or make any alteration to the Unit;

Allow any liquid, substance, smell or odour to escape from the Unit or any noise to be audible or vibration to be felt outside the Unit;

Cause any damage to the Unit or any other unit or the Site or its facilities or to the property of us or any other unit users or other persons on the Site and if You cause any damage You must (at our option) repair, restore or replace such damage or item or reimburse the reasonable costs of making necessary repairs, restoration or replacement or make proper compensation;

Leave anything in or obstruct or block any passageway, stairway, service area or other part of the Site and You must at all times exercise courtesy to others and reasonable care for Your own safety and that of others in using these areas.

Connect or provide any utilities or services to the Unit unless authorised in advance in writing by us.

16.11 You must (and you will ensure that anyone authorised by you must):-

Use reasonable care when on the Site or in the Unit and take all reasonable care in respect of the Unit, the Site, and the property of us or any other unit users or other persons on the Site;

Inform us of any damage or defect to the Unit as soon as you become aware of it;

Comply .with the reasonable directions of any of our employees, agents and contractors at the Site and any further regulations for the use safety and security of the Unit and the Site which we may issue from time to time.
16.12 This Agreement shall not confer on you any right to exclusive possession of the Unit. We may at any time by giving you at least fourteen days’ written notice require you to remove the Goods from the Unit to another unit specified by us which shall not be smaller than the current Unit. If we do this then:

We agree to pay your reasonable costs of removal which have been approved in writing by us in advance of the removal.

If you do not arrange the removal of Goods to the alternative unit by the date specified in our notice, we and our agents and contractors may enter the Unit and do so. In doing so, we and our agents and contractors will act on your behalf and the removal will be at your risk (except for loss or damage caused willfully or negligently by us and our agents and contractors).

12.3 If the Goods are moved to an alternative unit, this Agreement will be varied by the substitution of the alternative unit number but shall otherwise continue in full force and effect and Our Fees at the rate set out overleaf will continue to apply to your use of the alternative unit.

16.13 You must pay us Our Fees for the minimum period of storage on signature of this Agreement and thereafter must pay Our Fees on the Due Date.

If your storage contract is linked to a minimum stay and you leave before this stay ends you will be liable for all charges to the end of the agreed minimum stay period (i.e. up to the earliest vacate date).

In support of our Green policy we will not print or post invoices to our Customers who pay by standing order, debit/credit card, cheque or cash however, if requested invoices will be sent via email.

16.14 We may alter Our Fees at any time by giving you at least 20 days written notice and the new Fees shall take effect after this 20 day notice period. You may terminate this Agreement without charge at any time before the new Fees take effect.

No payment will have been made until we have received clear funds.

16.15 In the event that any cheque or direct debit is dishonored, we may charge you for any reasonable costs or losses incurred by us each time the cheque is returned or direct debit is not allowed.

If you do not pay Our Fees by the due date then we may charge you our reasonable costs and charges for accepting late payment.

16.16 All sums payable to us under the Agreement will become due immediately upon termination of the Agreement in accordance with Condition 17 unless you have terminated this agreement due to our negligence.

You must pay us the Deposit on Your signature of this Agreement. The Deposit will be returned to You (without interest) no more than 28 days after this Agreement terminates less any reasonable amount we may in our sole discretion deduct to cover:-

16.17. Any breach of Condition 16.9;

Any of Our Fees which have not been paid or any unpaid removal or other charges; or

Any other obligation to us that you have not performed.

16.18 If any sum payable under the Agreement is not paid when due, then, in addition to any other rights we may have, we will be entitled to suspend your access rights to the Unit and the Site and install a new lock on the Unit until the outstanding amount has been received by us.

If any sum payable under the Agreement is still outstanding one month after the service of written notice from us requiring you to pay all outstanding amounts in full, we may in our absolute discretion:

Recover possession of the Unit and move Your Goods to the nearest alternative storage facility available for such purpose and charge You for all reasonable costs incurred by us in moving and storing Your Goods, together with any repeated costs if we reasonably require to move Your Goods at any time afterwards;

If we still do not hear from you, having given you 14 days further notice,) sell some or all of Your Goods for the best price reasonably available (and pass good title to them) to discharge any outstanding sums due to us and to cover the costs of sale. If the proceeds of sale are insufficient to discharge your outstanding sums due to us then you will remain responsible for the balance and we may take action to recover the outstanding amounts. We will pay to you the balance, if any, still remaining; and

Treat any Goods not sold in accordance with Condition 16.17 as abandoned and destroy or otherwise dispose of them.

16.19 Because the nature and type of goods being stored by you from time to time is entirely within your discretion (subject to Condition 16.7 and 16.8) You must ensure that the Unit is suitable for the storage of the goods that you store or intend to store in it. We cannot guarantee that any unit allocated to you is a suitable place or means of storage for any particular goods. We strongly advise you to inspect the Unit before storing Goods in the Unit and from time to time throughout the period of this  Agreement.

16.20 Please note that we do not insure the Goods whilst they are on Site.

Business Customers; You undertake to us as follows:

That prior to bringing the Goods onto the Site You have taken out adequate insurance in respect of the Goods under a policy which covers at least Normal Perils (as set out below) with a reputable insurance company and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site and you acknowledge that you shall be responsible for all uninsured risks including Normal Perils; and

Normal Perils in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, earthquake, aircraft, storm, flood, bursting and/or leaking pipes, theft, riot, strike, civil commotion, malicious damage, and impact by vehicles.

We recommend that the insurance cover that you take out is for a sum which is at least equal to the replacement value of the Goods stored in the Unit from time to time and require you to provide evidence of such insurance cover prior to granting you access to the Unit and while your goods remain on site.

In order to give you more protection we may offer you the opportunity to benefit from our insurance policy using a policy available through us. You may apply for this by completing a separate application form.

We do not give any advice concerning such insurance and it is for you to make your own judgement (with the help of your insurance broker) whether such insurance is appropriate to cover the Goods and risks to them.

Domestic Customers;

We require that all Domestic Customers entering into contracts of storage also take out and maintain during the period of the contract of storage, adequate Insurance cover using the Range Relocations policy available solely through us. No storage contract will be entered into by us unless this insurance policy is also taken out. Please note that no form of insurance policy other than the Range Relocations Policy will be accepted by us.

We recommend that the insurance cover that you take out is for a sum which is at least equal to the replacement value of the Goods stored in the Unit from time to time and while your goods remain on site.

We do not give any advice concerning such insurance and it is for you to make your own judgement whether such insurance is appropriate to cover the Goods and risks to them.

We do not insure vehicles that are stored in our car park at our storage facilities. It is the responsibility of the vehicle owner to make sure that adequate insurance is taken out on any vehicle using the car park.

The physical securing of any vehicle is also the responsibility of the vehicle owner as the gates to the car park are open from 6am to 10pm seven days a week

16.21 We will be responsible for physical injury to or the death of any person or for fraud or willful default or that of our agents and/or employees. However:

Subject to the above, to the extent that our liability to you is not limited under clauses

below, our total financial responsibility to you however arising (including any claim that you may have under below) will come to no more than 120% of the value of the Goods as set out by You in Part 1 of this Storage Agreement, even if the actual loss you suffer is more than that.

we will not be responsible for any loss or damage caused by us or our employees or agents in circumstances where there is no breach of legal duty or care owed to You by us or by any of our employees or agents, such loss or damage is not a reasonably foreseeable result of any such breach and any increase in loss or damage resulting from breach by You of any term of the Agreement.

If You are using the Unit in part or in whole for commercial purposes then, subject to Condition 16.20 above we shall not be responsible for loss of profits (whether direct or indirect), loss of business opportunity, loss of goodwill, loss of contract nor for other economic loss (direct or indirect) arising out of a breach of the Agreement.

In certain cases we may not be able to allow you access to the Unit or Site, or carry out some of our other obligations because of something that is outside our reasonable control. This could include any natural disaster, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, electrical power failure, act of terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Site by, or arrest or seizure or confiscation of Goods by competent authorities. If this happens then we will not be responsible for so long as the event continues for failing to allow access to Your Goods. We will try to minimise any effects arising from such circumstances, but if we have not managed to resolve the situation within 3 weeks You will be entitled to terminate the Agreement without charge and to remove Your Goods at the earliest available opportunity.

For Normal Perils your responsibility shall be limited to £50 (which we consider standard excess on household insurance cover).

You confirm that:

You have agreed on the Agreement the total value of all the Goods;

The total value of the Goods stored in the Unit from time to time will not exceed that value unless you have agreed this in writing with us.

16.22 You will reimburse us for any reasonable damages, costs and expenses that we incur which arise out of either:

The use of the Unit or the Site by You or anyone of your servants; or

You allow to access the Unit or Site; or

You will not be responsible for losses we incur which arise from our breach of this Agreement (including where our breach has put you in breach of this Agreement).

16.23 This Agreement shall expire on the End Date or as described in Condition 16.24.

16.24 Either You or we may terminate this Agreement as follows:-

By giving at least fourteen days’ written notice to the other and termination will take effect from that Due Date, which shall be the End Date; or

If we commit a breach of this Agreement, which we do not put right within 14 days of you notifying us of it then you may immediately terminate this Agreement.

If you breach this Agreement and do not put that breach right within 14 days of us notifying you of it then we may immediately terminate this Agreement.

16.25 On the End Date, You must remove all goods from the Unit and leave the Unit clean and tidy and in the same condition as at the Commencement Date. If you do not do so, you shall pay our reasonable costs of cleaning the Unit or disposing of any goods or rubbish left in the Unit or on the Site. We may treat Goods remaining in the Unit after the End Date as abandoned and may dispose of them in accordance with Condition 16.17. You will also be responsible for the removal of any rubbish you create during this agreement we do not provide waste bins for your use. If you leave rubbish on the Site or use our bins a charge will be applied to your account for the cost of its removal.

16.25 Where this Agreement has terminated and you have paid more of Our Fees and charges than are due at the End Date, we will refund the balance to you after deduction of any payments due to us as if the balance were a Deposit under Condition

Where any payments are still outstanding from You, You must pay us in full before we will release the Goods to You.

You agree to examine the Goods carefully upon removing them from the Unit and must tell us about any loss or damage to the Goods as soon as is reasonably possible after doing so.

If any part of this Agreement is found to be void or unenforceable then that part of the Agreement shall be removed, but the remainder of this Agreement will continue to apply.

This Agreement is personal to you. You may not transfer this Agreement, to any other person, firm or company and a breach of this Condition is a serious breach under Condition 16.23

No one other than you or us will have any rights under this Agreement.

Any dispute or claim that either you or we bring will be decided on the basis of the laws of Scotland by the Courts of Scotland alone unless you request that your local United Kingdom jurisdiction or law should apply (in which case that other relevant United Kingdom jurisdiction and/or law shall apply).

This Agreement shall not create a tenancy or lease or similar arrangement.

Where you are two or more persons your obligations under this Agreement shall be obligations of each of you separately.

If you need to contact us, please contact us at the address at the start of the Agreement. We will also contact you at the address you have given in the Agreement unless you let us know in writing of a different address.

We will not share your personal information with any third party, however if You do not tick the relevant box on the Licence Agreement You consent to our use of the information given by You, for the purpose of sending You marketing materials through the post and You consent to us passing such information to other members of our group for the purpose or marketing their or our products or services to You by the same methods. You may choose not to receive marketing materials from us by ticking the box in part 1.

We reserve the right at any time to modify this Agreement and to change, impose new or additional Terms & Conditions on Your contract. Such modifications and or additional Terms & Conditions will be notified to you in writing giving you 20 days notice of their effective date. Your continued use of the Storage facility will be deemed acceptance thereof. You may terminate this agreement without charge at any time before the new Terms & Conditions take effect.

The following terms in addition to all other terms set out in this document will apply to all contracts for the storage of goods which are not under our self-store licence.

If you require storage facilities you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.

The manner in which goods are transported and whether we use conventional or containerised storage shall be within our sole discretion unless otherwise confirmed in writing.

Where we provide an inventory of goods stored on your behalf it will be accepted as accurate unless you provide us with written notice of any errors or omissions within 14 days of our posting the inventory to you.

All charges for storage services are payable in advance. All our charges including removal

We review our storage charges periodically. You will be given 28 days’ notice in writing of any increases following which our revised rates as notified will apply. We will always act reasonably in reviewing our storage charges.

On giving you 28 days’ notice we are entitled to require you to remove your goods from our custody and pay all money due to us. Any such notice will tell you that we will dispose of your goods three months thereafter if you fail to pay all outstanding sums due to us and, in that event, we will do so without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.

If your payments are up to date we will not end this contract except by giving you three calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice. Whilst we will use reasonable endeavours to arrange the release of your goods on the dates you require, specific dates cannot be guaranteed

If you choose someone else to collect your goods from our storage facilities we are entitled to make a charge for handing them over. Our responsibility for such goods will cease upon their being handed over to your chosen representative.

17.0 Extra Note

Extra note: Please be advised that it is part of these terms and conditions that if upon Loading your goods We find that we are unable to deliver them on the appointed day due to Circumstances beyond our control. e.g. You are unable to complete the move into Your new home due to the transfer of funds not going through or for other contractual reasons (in this circumstance you will be required to pay £150 per hour for every man on the  Job). If you are unable to complete your move due to exceptional weather conditions which means that We are not safely able to reach your new address, snow or flooding etc., there will be an excess charge for re-delivery of your goods at a later date as well as possible storage charges if the goods are held by us until such re-delivery; nor will We be responsible for any costs incurred by yourselves as a result of such circumstances. Condition 17 will not apply if you agree to pay for our Waiting Time Waiver as detailed in our quotation to you. Please ask to see special terms and conditions surrounding this waiver.

Whole agreement

These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.


This contract is subject to the laws of England and Wales as our principal place of business is situated in England or Wales, Range Relocations.

Our Correspondence address is:

Removals in Somerset

Bristol Business Park,
The Crescent, Stoke Gifford, Bristol BS16 1EJ

Range Relocations is registered with a Company Number 08595107

We can be reached via e-mail: Removals in Somerset info@removalsinsomerset.co.uk

Alternatively you can reach us by telephone: 023 8218 0263 or 07776 089450

Removals Quote